Thought Industries, a leading external enterprise learning platform based in Boston, Massachusetts, has recently unveiled an innovative tool called tia. This tool is an AI application designed to revolutionize the way sales, customer success, and customer service representatives interact with customers and prospects. tia goes beyond providing simple answers to immediate queries; it serves as a comprehensive resource for discovery, offering in-app knowledge base articles and tailored learning paths. This groundbreaking tool employs retrieval augmented generation (RAG) to index a company’s knowledge base and academy content, delivering the most pertinent insights to frontline teams precisely when they are needed.
The unique value proposition of tia lies in its ability to address real-world challenges faced by professionals in sales and customer service roles. By instantly accessing and applying embedded knowledge, tia meets the growing demand for sophisticated, AI-driven learning enhancements. It provides immediate answers to complex customer questions and sales inquiries, serving as an AI-powered copilot for teams that need to address customer and prospects’ queries in real-time. With tia, there is no longer a need to consult internal technical teams or Subject Matter Experts, streamlining the process of customer interaction and support.
According to Thought Industries CEO Robin Wadsworth, the introduction of tia represents a significant expansion of the company’s product offering. By enhancing both immediate and long-term learning solutions, tia aligns with Thought Industries’ commitment to facilitating more effective learning experiences and supporting individual growth. In the broader industry context, tia sets a new standard for automated, AI-supported learning tools by integrating into existing platforms and providing immediate, contextually relevant information.
Powered by AI, tia introduces a new level of sophistication for customer interaction, acting as a dynamic learning companion that can seamlessly integrate into a variety of existing systems. It meticulously audits and assimilates content from various business knowledge repositories, such as technical documentation, blog posts, customer education courses, and other specialized sources of valuable company information. By tracking usage and interactions, tia identifies knowledge gaps and adjusts its knowledge base to reflect the most common queries, ensuring a continuous cycle of observation and refinement.
Thought Industries CTO Chris McClelland emphasizes the importance of innovation and speed in the technological realm, with AI serving as the catalyst for efficiency and streamlined processes. With tia, Thought Industries is not only keeping pace with technological advancements in the learning management sector but setting the tempo for future developments. By enhancing the efficiency of sales and customer success teams, tia provides moment-of-need intelligence crucial for driving revenue and delivering superior customer experiences.
The ongoing cycle of observation and refinement allows users to calibrate tia’s responses precisely, developing a content strategy based on actual user data to meet the team’s needs accurately. Users can add content via direct URL links, Google Drive connections, or manual PDF uploads, seamlessly embedding tia into daily-use platforms like Slack, support sites, or directly within products. This ensures that essential knowledge is readily accessible for effective customer support and assistance.
Judith Montpetit, Sr. Instructional Designer at BitSight, who participated in tia’s beta program, highlights the significance of guided onboarding and accessing information within the platform for sales reps and customer success managers. She notes that tia can provide targeted answers tailored to individuals’ needs at the moment, eliminating the need for blanket statements and enhancing the overall user experience. This personalized approach can benefit sales enablement teams that spend a significant amount of time in the platform and have specific questions that tia can address effectively.
tia is available globally with individual and enterprise-level packages, offering a range of features to enhance learning experiences and support customer interactions. For more information on tia, including package pricing and details, interested parties can visit the tia website to explore the various options available.
About Thought Industries, the company powers the business of learning with its industry-leading enterprise learning platform for customer, partner, and professional training. Since 2013, Thought Industries has revolutionized digital learning, making it modern, intuitive, and scalable. With a powerful platform that delivers exceptional learning experiences driving business outcomes, Thought Industries serves as a global partner in modern learning experiences with offices across North America and Europe. Discover more about Thought Industries and its innovative solutions for learning and development on their website.